1. No Returns on Larger Size Items
In order to keep prices as low as possible for all EOX Members, there
are no returns on essential oils, unless of course the shipment is
damaged by the courier. This exchange is created specifically for those
who know and use essential oils, and know the quality of our materials.
If there is any uncertainty you should order samples first.
The EOX offers sample sizes (2.25 ml) of each oil for retail
customers and wholesale members at a nominal charge that covers
materials and handling costs. This gives all parties assurance that the
oil meets your needs before investing in a larger quantity. Sample sizes are non-returnable.
This keeps the EOX operating efficiently, eliminates the waste of
returned materials (because they cannot be ethically resold without the
expense of re-testing, which would result in materials being discarded
because testing small amounts is cost prohibitive if even possible), and
thereby facilitates keeping the prices under better control for
Our Return Address is:
5840 El Camino Real, Ste 115
Carlsbad, CA 92008
Member Note: The Member prices are 50% less than the
published retail prices for all items including the 2.25 ml sample
sizes, so there is no profit for the EOX for these at wholesale. Doing
it this way keeps the sampling costs from getting out of control and
forcing the prices of all products higher to absorb the costs (which is
contrary to our organizational purpose).
2. Courier Damage
This is highly unlikely
because we pack orders very well, with extra attention to detail so as
to avoid any inconvenience for customers and ourselves. However, it can
upon rare occasion happen.
In the event that a courier (USPS or FedEx) attempts to deliver a
damaged package, it should be refused for delivery, whereupon it will be
returned to us and your order will be reshipped upon our receipt.
Notify us by email immediately if this occurs.
If a damaged package is left by a courier, notify the EOX by email
immediately and we will have an inspector dispatched to pick up the
package, file the appropriate claims, and reship your order as quickly
3. Premium Membership Cancellation
If you decide that being a Premium Member of the EOX is not for you, then you may cancel your Membership Upgrade at any time through your PayPal account subscriptions billing.
You are free to upgrade again in the future as a previous Member in
good standing; however, you will no longer keep your grandfathered
status and you will have to pay the current membership price, which will
be higher in the future.
There are no refunds for Membership fees, as they are dues that
extend benefits on a monthly billing cycle, whether or not product
purchases are made during that time interval.
Good Faith Policy Violations: Membership fees are
meant to stabilize the EOX and make sure we are here to service you with
excellent product at continually improving prices. Account upgrades and
cancellations are monitored for abuse of good faith, and any account
that does so will be blocked from future purchases.
An example of this would be someone who joins for $10 per month,
places a large order, then cancels the $10 per month Member renewal,
then several months later rejoins and does the same thing. The EOX
cannot function as a healthy entity this way, and while we know that the
majority of our Members are good honest people who understand and share
in the spirit of the EOX, there will always be a few who will try to
This is unfortunate, but it is why we must have strict enforcement of these policies.
We are laid-back internet people… we don’t like to have to be grumpy. So, let’s all be honest and have a good time!